An online community of nonprofit organizations in western PA

Conflict Resolution and Mediation Training Coming Up at the DRC

The Center for Victims of Violence and Crime’s Dialogue and Resolution Center (DRC)

The mission of the Dialogue and Resolution Center (DRC) is to facilitate and teach non-violent ways to resolve conflict, promote constructive conversations and repair harm. The DRC incorporates restorative and transformative practices in all of its services.
Training Services of the DRC promote knowledge and skills that:

  • address conflict
  • model civil discourse
  • reduce stress
  • de-escalate tensions
  • provide alternatives to violence
  • educate on trauma informed care
  • understand impacts of violence, crime and conflict 

Upcoming trainings

Conflict Resolution
Dates: August 1, 2, 2011
Times: 8:30 A.M. – 5:00 P.M.
Tuition: $200
Trainers: Dawn Lehman and Ellen DeBenedetti
A 15 hour class in which participants develop fundamental skills for resolving conflict effectively and peacefully. Participants become proficient at using a variety of tools for managing conflict. The techniques taught enable participants to understand and practice engaging others in constructive conversations about conflict. Completion of the 15 hour Conflict Resolution class results in a certificate of completion and serves as a prerequisite for participation in the 24 hour Mediation class—full attendance required for certificate. 

Mediation Training
Dates: August 3, 4, 5, 2011
Time: 8:00 A.M. – 5:00 P.M.
Tuition: $350
Trainers: Ellen DeBenedetti and Dawn Lehman
A 24 hour class based on a “party-centered” model. This model assists participants in learning how to support people when they are in conflict and facilitate a constructive conversation. The techniques taught will enable participants to support those in conflict to arrive at their own decisions and solutions as to how best to resolve the situation. Conflict Resolution class is a prerequisite. Together, the goals of Conflict Resolution and Mediation Training are to:

  • increase people’s awareness of constructive alternatives to resolving conflict beyond the use of violence & litigation
  • replace attitudes and styles of ineffective communication with tools and techniques for engaging in conflict effectively and peacefully in everyday life
  • develop a comfort level with how people express conflict
  • acquire tools for initiating and facilitating constructive conversation between people or groups of people
  • learn an orientation, foundational principles and skills for acknowledging, addressing and supporting others in generating options for conflicts that come up in every day circumstances
  • provide participants with a basic mediation training

Registeration form available here
Learn more about CVVC here
Contact Melissa Ferraro at or 412-482-3240 X214 for additional information

Leave a reply

Connect with Facebook